Terms & Conditions

Last updated: 28 August 2026

These Terms & Conditions apply to services provided by SkyClear Solutions Ltd (“SkyClear”, “we”, “us” or “our”).

By requesting, booking or accepting our services, you agree to these Terms & Conditions.

1. About Us

SkyClear Solutions Ltd provides exterior cleaning services in and around Crawley, West Sussex.

Our services may include:

Window cleaning

Gutter cleaning

Fascia and soffit cleaning

Solar panel cleaning

Conservatory cleaning

Pressure washing

Soft washing

Roof cleaning

Render cleaning

Commercial exterior cleaning

Other exterior cleaning services agreed with the customer

Contact details:

SkyClear Solutions Ltd

Crawley, West Sussex

Telephone: 07910 736 134

Email: info@skyclearsolutions.co.uk

2. Quotes and Prices

Prices shown on our website are estimates or advertised prices unless specifically confirmed as a final price.

Where our website provides an instant estimate, the estimate is based on the information entered by the customer. The final price may need to be confirmed after reviewing the property, access requirements, measurements, photographs or other relevant information.

If the scope of work changes, or additional work is requested, we will explain any additional charges before carrying out that additional work wherever reasonably possible.

A customer is not required to pay for additional work that they have not agreed to, except where an additional charge is otherwise permitted by law.

3. Bookings

A booking is only confirmed once SkyClear has accepted the booking and the agreed service, date and price have been confirmed.

Submitting a request through our website does not necessarily mean that a contract has been accepted or that a particular appointment time is guaranteed.

We may contact you to confirm details before the appointment.

4. Payment

Payment arrangements will be confirmed when your booking is made.

Where Direct Debit is used, payment may be arranged through GoCardless using the customer’s authorised payment details.

Where applicable, payment may also be made by another method agreed with SkyClear.

Customers will not be charged additional amounts that were not agreed or otherwise permitted by law.

5. Cancellation and Rescheduling by the Customer

If you need to cancel or rearrange an appointment, please contact us as soon as possible.

We will try to accommodate reasonable requests to reschedule.

If a customer cancels at short notice, any charge that may apply will be based on the circumstances and will not exceed an amount permitted by law.

Nothing in these Terms & Conditions affects any statutory cancellation rights that apply to consumers.

6. Your Right to Cancel

Where the law gives you a right to cancel a contract, you may exercise that right in accordance with the applicable legislation.

For contracts entered into online or otherwise at a distance, consumers will generally have a 14-day cancellation period unless an exception applies.

If you ask us to begin providing the service during the 14-day cancellation period, you may be required to pay for the proportion of the service that has been provided up to the point of cancellation, where permitted by law.

If a service is fully performed during the cancellation period following your express request and the required acknowledgement, your statutory right to cancel may end when the service has been fully performed.

Nothing in these Terms & Conditions removes or restricts any statutory consumer rights.

7. Cancellation by SkyClear

We may need to cancel or rearrange a booking where circumstances make it unsafe or impractical to carry out the work.

This may include:

Severe or unsuitable weather

Unsafe access

Unsafe working conditions

Equipment failure

Unexpected property conditions

Circumstances outside our reasonable control

Where we cancel a booking, we will normally offer to rearrange the appointment.

If you have already paid for a service that we cancel and the service cannot be rescheduled, we will arrange an appropriate refund where required.

8. Weather and Safety

Exterior cleaning can be affected by weather conditions.

We may postpone or stop work where weather or site conditions make the work unsafe or could affect the quality of the service.

This can include high winds, lightning, extreme temperatures, heavy rain, frost or other unsuitable conditions.

Our decision to postpone or stop work for safety reasons will be made reasonably and with the aim of protecting customers, our staff, equipment and property.

9. Access to the Property

The customer must provide reasonable access to the areas that have been booked for cleaning.

This may include access to:

Windows

Gutters

Fascias and soffits

Roof areas

Conservatories

Solar panels

External walls

Driveways or other areas being cleaned

Where access is not available, we may be unable to complete some or all of the agreed work.

If access problems mean additional time, equipment or visits are required, any additional charge will be discussed with the customer before the additional work is carried out wherever reasonably possible.

10. Water, Electricity and Other Services

Where reasonably required, the customer may need to provide access to a suitable water supply or electricity supply.

We will advise the customer where this is necessary.

We will take reasonable care when using customer-provided water, electricity and other facilities.

11. Existing Damage and Property Condition

The customer is responsible for informing us before work begins about any known damage, defects or particularly fragile areas that may be relevant to the work.

This may include:

Damaged or cracked glass

Loose or damaged roof tiles

Fragile conservatory panels

Damaged guttering

Loose fascia or soffit boards

Defective seals

Existing leaks

Damaged render

Loose paint or coatings

Fragile or damaged surfaces

Other known defects

We will take reasonable care when carrying out the service.

We cannot accept responsibility for damage that was already present before we started work or for damage caused by a pre-existing defect that could not reasonably have been identified beforehand.

Where we identify an obvious safety concern or potentially fragile area, we may refuse or modify the work in that area.

12. Window Cleaning

Window cleaning is carried out using methods appropriate to the property and the agreed service.

The result of cleaning can be affected by the condition of the glass, frames, seals, surrounding surfaces, weather and contaminants.

Some staining, marks, mineral deposits, paint, adhesive, oxidation, hard-water deposits or other substances may not be removable through standard window cleaning.

We will not use methods that we reasonably believe may cause damage to the glass or surrounding property.

13. Gutter Cleaning

Gutter cleaning involves removing accumulated debris from accessible guttering.

We may also carry out reasonable visual checks of guttering and downpipes where included in the agreed service.

Gutter cleaning does not guarantee that a guttering system is watertight, structurally sound or free from defects.

Existing cracks, failed joints, loose brackets, damaged downpipes or other defects may become apparent once debris has been removed.

We will inform the customer where we identify significant issues that are reasonably apparent.

14. Solar Panel Cleaning

Solar panel cleaning is intended to remove surface dirt, dust, pollen, bird deposits and similar contamination.

Cleaning does not guarantee an increase in energy generation or performance.

We are not responsible for faults within the solar panel system, wiring, inverter, mounting system or other equipment that existed before the service.

15. Roof, Fascia, Render and Pressure Cleaning

Some exterior surfaces are more sensitive than others.

Before carrying out cleaning, we may determine that a particular method is unsuitable for a surface.

Where necessary, we may change the cleaning method, reduce the scope of work or decline to clean a particular area if we reasonably believe that doing so could cause damage.

Some staining or discolouration may be permanent and may not be completely removable.

16. Before and After Photographs

Where appropriate, we may take photographs before, during or after a cleaning service to document the condition of the property or the work carried out.

We will handle photographs in accordance with our Privacy Policy.

We will not use identifiable photographs of a customer’s property for marketing purposes where doing so would be inappropriate or where the customer has objected.

17. Customer Responsibilities

Customers should:

Provide accurate information when requesting a quote

Provide reasonable access to the property

Inform us of known defects or fragile areas

Secure pets where necessary

Move or protect personal belongings that could reasonably be affected by the work

Inform us of any special access or parking requirements

Tell us about any relevant hazards before work begins

18. Completion of Work

Where practical, we will inspect the work after completion.

If the customer believes that an agreed part of the service has not been completed properly, they should contact us as soon as reasonably possible.

We will consider the issue and, where appropriate, arrange a reasonable remedy.

Nothing in this section limits the customer’s statutory rights.

19. Complaints

We want to resolve complaints quickly and fairly.

If you are unhappy with our service, please contact us using:

Telephone: 07910 736 134

Email: info@skyclearsolutions.co.uk

Please provide details of the issue and, where possible, photographs or other relevant information.

We will review the complaint and discuss an appropriate resolution with you.

20. Liability

We will carry out our services with reasonable care and skill.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we are not responsible for loss or damage caused by circumstances outside our reasonable control or by pre-existing defects, fragile materials or unsafe conditions that could not reasonably have been identified before or during the work.

21. Insurance

SkyClear Solutions Ltd maintains appropriate public liability insurance for its business activities.

22. Events Outside Our Control

We will not be responsible for delay or failure to perform a service where this is caused by circumstances outside our reasonable control.

This may include severe weather, accidents, road closures, equipment failure, utility problems, illness, staff shortages, supplier problems or other circumstances that could not reasonably have been prevented.

We will make reasonable efforts to rearrange affected appointments.

23. Privacy

We collect and use personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it and how we use and protect it.

24. Website Information

We aim to keep information on our website accurate and up to date.

However, prices, availability, service descriptions and other information may change.

An online estimate is not necessarily a final quotation or confirmation of a booking.

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applicable to a booking will normally be the version in effect when the contract was agreed, unless a change is required by law or agreed with the customer.

26. Governing Law

These Terms & Conditions are governed by the law of England and Wales.

Any dispute will be dealt with by the courts of England and Wales, subject to any mandatory rights the customer may have under applicable consumer protection law.

27. Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Where we provide services to a consumer, those services will be provided in accordance with applicable consumer protection legislation, including the Consumer Rights Act 2015.

If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply.